Usually the 1st viewing
will take place 2-3 days from the property being advertised. 

Often, the first viewing
can fill up quickly and we run out of slots. If there are no viewing slots
currently showing, you should still register your details via our website to be
notified if a new/further viewing is arranged. If there is a full viewing and
someone cancels, you will be notified (along with anyone else who has
registered) to confirm if able to attend – however these can fill up very
quickly so are not guaranteed.

If your request comes
after the first viewing has taken place, we may be waiting to see if an offer
is made to an applicant from that first viewing before we schedule another.
Should nobody be offered a tenancy from the first viewing, we will schedule a new
one and you will receive a notification. However, in some cases we do find that
properties do get let after the first viewing has taken place.

We may ask you to provide a guarantor if you:

• Are a student
• Are not in full time employment
• In a probation period for a new job
• Under 2 years of self employment
• Do not have sufficient income (a student loan does not count as an income).
• If your credit rating is insufficient (deemed by Experian or other relevant credit check companies we use) then a guarantor is also likely to be requested.

An income equal to or
greater than 2.5 times the share of monthly rent (for example, a £1000 per
calendar month flat shared between two people would require two guarantors with
at least £1250 net monthly income each – or one guarantor (for both tenants)
with at least £2500 net monthly income). If your guarantor does not meet the
required criteria themselves then a new or additional guarantor can be
provided.

The guarantor can be based
within the UK or international.

A soft credit search will
be carried out for UK based guarantors. 

If you can’t provide a
guarantor or they do not meet the required criteria then rent in advance may be
provided (subject to landlord approval) the amount will be confirmed in advance
and is usually between 3-6 months (the maximum rent upfront accepted is 6
months)

Deposit amounts are always
stated on the listing for the property. In most cases the deposit will be
equivalent to one month’s rent.

If you have a pet the
deposit amount is usually 1.5 times the monthly rent unless agreed otherwise.
E.g if the rent is £1000 the deposit would be £1500

The deposit is due by 8am
the next working day following the provisional acceptance of your tenancy – if
things don’t work out and the tenancy doesn’t go ahead then this is fully
refundable to you.

We will only ever ask you
to pay a deposit at the stage you accept a provisional tenancy offer. This
request will be sent via email from an @southsidemanagement.com domain email
(usually applications@southsidemanagement.com)

We only accept payment by
BACS.

Never make any payment
that is a request from any other email account or payment method.

If you aren’t sure please
give our office a call and we will be happy to verify any payment
requests. 

Typical timescales for any
payments due:

Deposit – Due by 8am the
following working day from accepting your provisional property offer 

Rent – Due 3 working days
prior to your tenancy start date

Ongoing rent-  due by 1^st working day of every
month

(all payment terms will be
provided in your tenancy offer email)

Each tenant aged over 16 is to provide: proof of ID, proof of address and income affordability/confirmation of student status. We will also carry out a soft credit search which will not affect your credit score. Employment and Landlord references are requested where applicable. 

In addition to this, if you are not a UK National, we will request either your Right to Rent / Work / Visa evidence.

Guarantors are required to provide: proof of ID, proof of address and income affordability. We will also carry out a soft credit search which will not affect credit score.

Please note we may use a 3rd party company to carry out the verification of your application called ‘Canopy’ you can find out everything you need to know on their website here – https://www.canopy.rent/renters 

Any changes to the property would be at the sole discretion of the property owner. 

When you view a property there is a form you submit after to advise if you are interested in moving in, on this form it will ask if you have any requirements so you can list here any changes you would like to make and these can be discussed with the owner. 

This is property dependent and will be included on the advert of the property. If you have a pet you would disclose this on your ‘Request a viewing’ and ‘Apply for a property’ form. If you are offered a provisional acceptance a pet deposit may be required.

Whilst it is not a legal requirement in Scotland as part of our due diligence checks we would ask either right to rent / work / immigration status is provided if you are offered a tenancy with us.

Canopy are a tenant referencing company, who we may use as a 3rd party to request documentation from you and verify the legitimacy of your documents. They will then send us a report of their findings which will be used to determine if your offer will be formalised. 

No any decision made on whether or not your tenancy offer will be formalised is by us at SouthSide only.

Canopy will provide us a report of their referencing which will indicate if they have found any issues that may need to be discussed further with you before a final decision is made.

Any questions or queries on what you need to provide, how to provide it or the status of your verification must be directed to Canopy.  On their website they have a ‘contact us’ button that you can use to live chat, call or email them.   Please don’t call us to discuss this as the best help available is from Canopy direct.

Canopy do not make any decision about offering you a tenancy or not. When you have completed information about yourself when requesting a viewing, we already know what to expect from your Canopy verification. For example you are all students without income, when you sign up to Canopy it will flag this to us as a consideration and will show you that you don’t have the affordability – this is not an issue as we already know that you don’t have income.  The purpose of Canopy is to verify that what you have told us initially matches the outcome of your verification.

When your verification is complete, any considerations raised by Canopy whether that be a high risk credit score, negative landlord reference etc will always be discussed with you by us at Southside for making the final decision.

Please ensure that all information you provide to us at the ‘Apply for Property’ stage and to Canopy is genuine and correct.  Ensure you use your full name (Not shortened or nickname) and get prepared, notify your referees that they will be contacted, ask them to provide you a reference so you can upload that.  The most common delays are caused by referees not completing the references so any help you can make by contacting them as well will make a huge difference. 

Also the lead tenant should coordinate all tenants to make sure they sign up promptly and are adding the information requested timeously.