Many calls that we receive from tenants are common issues that can normally be resolved by following a few simple procedures which are listed below.
If you have tried to resolve the issue yourself and you still need assistance then email your property manager with the following information:
Damp and condensation can normally be a caused by lack of ventilation and heating in a property. windows should be opened to allow the property to efficiently ventilate and heating should be run daily. The recommendation is that both should be done for minimally 1 hour a day. For further advice, please visit this link (YouTube – Mould & Condensation)
If you radiators are not heating properly or cold at the top, hot at the bottom, make sure that the air has been taken out of the system by ‘bleeding’ the radiators.
If it is less than this then you will need to open the filling loop valve (usually a flexible silver pipe) and fill the system until the pin is within this pressure. Always make sure that the filling loop is closed properly after filling. This video should help if you have any further questions or queries – Link to YouTube – Topping Up Pressure in Boiler
If you suspect a carbon monoxide leak or your carbon monoxide alarm is going off, you should do the following as a matter of urgency:
Source: NPower (Carbon Monoxide Safety)
Call the office to confirm keys are available on 0131 510 0051. Providing they are available, you can collect keys upon payment of £30-£40 deposit, depending on the type of keys, during working hours and return them the following day.
Call the emergency number 0131 510 2424. If available, the on-call duty manager or contractor may be able to meet you, providing keys are available for a cost IRO £40+VAT. A refundable key deposit of £30-£40 is required on top if keys are taken away.
If the on-call Property Manager or set of keys is not available, the alternative is to contact a locksmith of your choosing, the cost of this is payable by you.
If you smell gas or think that you may have a gas leak somewhere then you should call Transco Gas Emergencies line straight away on 0800 111 999. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances. Do not smoke, light a match or any other naked flame.
National Grid Gas Emergencies (Formally Transco Gas ) – 0800 111 999 (This is a 24 hour emergency line)
Please the call Southside on 0131 510 0051 during working hours or out with working hours on our emergency line to report 0131 510 2424.
Please note however that only Gas Leak, Fire, Flood and Property Damage Constitutes an Emergency and any general maintenance calls will be dealt with during normal office hours.
Ensure the property is clean with no bin bags or food waste around. Place mousetraps that are available from most hardware stores around the property.
Remember that seeing 1 mouse on a rare occasion is not an infestation. Please monitor, and it is persists, speak to your Property Manager.
This is ordinarily caused by hair. In the first instance, please use drain unblocker or a pour a bottle of bleach down and leave overnight. If the problem persists, use a plunger. If still not able to clear, please contact your Property Manager.
During your tenancy with SouthSide, the tenants have responsibilities set out in their tenancy agreement. The tenant is responsible for keeping the property maintained by carrying out some basic jobs. Examples of responsibilities are below:
The Deposit Protection Service offers these Helpful Tips for preventing damp and mould so your deposit is not at risk.
(Please note that point 8 does not apply to internal doors in HMO properties as this is a fire risk).