Check-In & Inventory (Monday-Friday – 8am until 6pm and Saturday until 1pm)
We work with 2/3 different inventory companies and one of these independent companies will visit the property before you move in to conduct an inventory and condition report; they will also take photographs and meter readings.
You will receive an email of the inventory and condition report within 10 working days of the date you collect the keys and you will then have 1 week to confirm all is correct and highlight any issues within the document.
At SouthSide we make it our highest priority to ensure a smooth process with the minimal of cost and disruption to you. On occasion there may be challenges with the condition or cleanliness of the property resulting from previous tenants that are not always picked up or hidden at the check-out. Should this problem arise, please notify your property manager and provide supporting photos within 3 working days of the lease commencement and we will endeavor to resolve it as quickly as possible.
Keys can be collected from our office on the day your tenancy starts between:
2pm and 5.30pm – Monday to Friday
10am – 1pm – Saturday (our office is closed on Sunday).
Please note that before collecting keys, all payments (deposit & initial rental payment) must have been received from all tenants.
If you plan to collect keys after your tenancy start date, please inform your property manager in advance. We find this is often the case with student tenancies where term start dates can vary.
The code on your key fob (ending with the letter L or P) is your property reference and should be used in all correspondence with your property manager and the SouthSide team, this reference is also indicated on your tenancy agreement.
Setting Up Your Accounts
When you move into the property you will need to set up an account with your utility providers and inform them of the meter readings at the start of your tenancy. You will also need to inform the Council for Council Tax purposes. Students are exempt from Council tax and can receive an exemption letter by emailing the Council at email@example.com with their name, address and student number of each student living in the property.
We also advise that you set up a standing order/regular payment with your bank for your monthly rental payments (rent is due on 1st day of the month for all properties and applicable bank account details can be found in your lease). A standing order/regular payment means that rent will automatically be taken from your account which will avoid any late fees later down the line. It also means that you won’t need to remember to pay your rent.