How to Guide for Solving Issues
The majority of calls we receive are with regards to issues that can usually be resolved by the tenants themselves by following a few simple procedures. If you have an issue in your property, first attempt to resolve it yourself before calling your property manager. Below is a list of common issues and instructions on how to prevent or resolve them (click the link).
If you have tried to resolve the issue yourself and you still need assistance then email your property manager with the following information:
- Your property reference code
- A detailed description of the fault
- Photographic evidence where possible (e.g. a photo of the leak or error message on your boiler)
Dealing with Dampness and Condensation
Boiler / Heating Check list
Please ensure you carry out the following checks before reporting the fault or you may be charged for the call out.
- Boiler Pressure – Your boiler pressure should be between 1 and 2 bar. The pin gauge should be located on the front of the boiler. If it is less than this then you will need to open the filling loop valve (usually a flexible silver pipe) and fill the system until the pin is within this pressure. Always make sure that the filling loop is closed properly after filling.
How to check and top up the water pressure in your boiler
- Power/ Electricity– Make sure that there is power going to your boiler. Please check the fuse board and that everything is on.
- Thermostat /timer – Make sure that thermo stat is turned on and the timer set correctly.
- Red light flashing- if a red light is flashing on the front of the boiler, please try resetting the boiler, or turning off and back on.
What to do if your central heating & hot water isn’t working
Radiators not heating properly.
If you radiators are not heating properly, cold at the top, hot at the bottom, make sure that the air has been taken out of the system by ‘bleeding’ the radiators. In order to do this you will need a radiator bleed key available from any hardware store. Please take care when turning the valve and have a cloth ready to catch any droplets of water which may escape. Ensure that the heating is switched off and fit the key into the bleed valve and carefully turn it anti clockwise, normally only requires a half turn. The air will start escaping, when water begins to dribble out all the air has been removed so just return bleed valve to previous position. Then switch on you heating and check there are no leaks from the valve. Finally top up the boiler as above if necessary.
If you smell gas or think that you may have a gas leak somewhere then you should call Transco Gas Emergencies line straight away on 0800 111 999. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances. Do not smoke, light a match or any other naked flame.
Do not try and investigate the problem or attempt to fix a leak or a faulty appliance.
National Grid Gas Emergencies (Formally Transco Gas ) – 0800 111 999 (This is a 24 hour emergency line)
Please the call Southside on 0131 51 000 51 during working hours or out with working hours on our emergency line to report 0131 510 2424.
Please note however that only Gas Leak, Fire, Flood and Property Damage Constitutes an Emergency and any general maintenance calls will be dealt with during normal office hours.