During your tenancy with SouthSide, it is the responsibility of the tenants to adhere to any agreements set out in their tenancy agreement. The tenant is also responsible for ensuring that their property is well maintained by carrying out some basic jobs and maintenance. Examples of your responsibilities are listed below:
Smoking and the use of candles are not permitted in any SouthSide property.
Ensuring that the property is properly heated and ventilated to prevent condensation and damp, it is recommended that the property is ventilated for a minimum of 1 hour per day. This should be done mainly in the morning or after taking a bath/shower.
Maintain good heating levels especially in the winter.
Cleaning the property regularly to prevent mould, odour and rodents (this also includes the common stair area in shared flats – where applicable). Pay attention to bath and sink seals ensuring they are kept clean.
The Deposit Protection Service offers these Helpful Tips for preventing damp and mould so your deposit is not at risk.
(Please note that point 8 does not apply to internal doors in HMO properties as this is considered a fire risk).
Rubbish and recycling should be disposed of in the appropriate manner and at the appropriate time (information on bin collections can be found on the City of Edinburgh Council website using the following link here. Rubbish must not be placed anywhere in the common stair.
Replacing light bulbs. If light fittings are too high to reach and there is not a suitable ladder in the property this can be requested from your property manager).
Ensuring there are no foreign objects put down the kitchen or bathroom drains and clearing blockages in pipes e.g. kitchen sink due to misuse or excessive hair in bath plug.
Clearing filters in washing machine/dryer.
Leaking roof – contain leak by catching water in a bucket and contacting your property manager.
Preventing pipes from freezing by keeping the heating on low during the winter (even whilst on holiday)
Water leak or burst pipe by turning off the water using the main stop tap – your property manager can advise on this
Reporting issues that occur in the property.
Replacing broken or damaged items that belong to the property (if the damage is due to the tenants’ misuse).
Being respectful to neighbours by keeping noise to a reasonable level.
Ensuring that your property is secure at all times by locking doors, especially main street doors and ensuring windows are closed if nobody is home (particularly if the property is on the ground or first floor).
If you are locked out of your property, you can borrow keys from our office (a £20 deposit is required and refunded if keys are returned within 24 hours, please note this is a £30 charge if your key is a security key). If keys are lost, this charge will be used to purchase a new set of keys. If this occurs out of hours you can either call a locksmith yourself or call our emergency number and one of our on-call team can meet you at the office (subject to availability of both the on-call team member and keys). The cost for this service is £40 +VAT plus £20 refundable deposit. Locksmiths usually charge between £60 – £120.
At the end of the tenancy, the property should be left clean and tidy to a professional standard (including ovens and microwaves) and all items of furniture should be returned to their original position – your property manager can provide details of cleaners and carpet cleaners if you wish to use a contractor.