Welcome to our repair reporting system. To speed up the process, please add photographs of the reported issue where possible. Failure to do so may mean we need to contact you for pictures before we can proceed. We are committed to fixing your problems swiftly. Here is a short video of how to report an issue using the Report Maintenance box below:
If you are already a SouthSide tenant, then please visit the Existing Tenants section for useful information covering all areas of your tenancy, including some basic checks you should carry out before reporting maintenance issues to your property manager.
When reporting an issue by phone or by email, please contact your property manager directly and always include:
To report an emergency, please call 0131 51 000 51 during working hours (Mon-Fri 8am-6pm and Saturday 9am-1.30pm) OR 0131 510 24 24 outside working hours.
It is important to note that some basic maintenance is the tenant’s responsibility and therefore some callouts may be charged to tenants, examples of which are below:
Please also note that all general maintenance issues will be dealt with during normal office hours.
If you are a neighbour reporting an issue, please reference the property address and leave your contact details as we may need to ask a specific member of the team to return your call.
To report noise from domestic premises such as a noisy party or loud music please call 101. More information regarding antisocial behaviour can be found HERE
If you smell gas or think that you may have a gas leak then you should call National Grid Emergency Service line straight away on 0800 111 999.
In the event of a leak from above, you should inform the owner/occupier immediately so they can turn off the water or contact a plumber to fix the problem. You should also obtain the contact details of the landlord or agent if it is a rented property. If the issue isn’t resolved within an hour or a reasonable amount of time you can also contact Edinburgh Council on 0131 200 2000 to report the problem. It is also advisable to take photos of the leak and send to your property manager to keep on file.
If your fire alarm is beeping constantly, you may need to change the battery. Fire alarms can be activated by smoke from cooking, cigarette smoke and smoke from candles. The fire alarm should be tested regularly to check they are functioning properly by pushing and releasing the button. This is very important as it could save your life in the event of a fire. Candles are a common cause of fire in residential home and should never be left unattended. Please note that smoking and burning candles is prohibited in all SouthSide properties.