Existing Tenants
This section is a How To Guide for existing tenants with important information and tips on how to look after your property, including basic checks you should carry out before reporting issues to your property manager.
For Emergencies during office hours call 0131 51 000 51 (Mon-Fri 8am-6pm or Sat 9am-1.30pm)
For Emergencies out of office hours 0131 510 2424
Should there be no reply from the numbers above within 30 minutes you can also call 07824 797778. If there is still no answer and your issue is an emergency/urgent you can also call 0131 510 3399.
Some emergencies can be solved onsite by the tenant and some basic maintenance is also expected of tenants (i.e. replacing light bulbs). Please be aware that in some instances if tenants request a callout and it is something that they could resolve themselves there may be a callout charge and equally if a callout is reported as an emergency out of normal office hours and it turns out not to be, then a charge may also apply.
Please note that only Gas Leak, Fire, Flood and Unsecured Property constitutes an emergency and any general maintenance calls will be dealt with during normal office hours.
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The Housing (Scotland) Act 2014
Overview of Tenant Rights and Responsibilities
Letting Protection Service Scotland – A Tenant’s Guide
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The majority of calls we receive are with regards to issues that can usually be resolved by the tenants themselves by following a few simple procedures. If you have an issue in your property, please check the list below, click the link and attempt to resove yourself before calling your property manager. If you have tried to resolve the issue yourself and you still need assistance then please email your property manager with the following information:
* A detailed description of the fault
* Photographic evidence where possible (e.g. a photo of the leak or error message on your boiler)
* Your property reference code (the number ending with the letter ‘L’ or ‘P’ as indicated on your lease)
NHBC Guide to Understanding and Controlling Condensation in Your Home
How to Prevent Condensation and Black Mould in Your Bathroom
How to Prevent Condensation and Damp in Your Property
How to Repressurise Your Combi Boiler
How to Test Your Smoke Detector & Carbon Monoxide Detector
Smoke Detector and Carbon Monoxide Detector Checklist
What to Do if Water is Leaking Through Your Ceiling
What to Do if You Suspect You Have a Gas Leak
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- Replacing batteries for smoke detectors and carbon monoxide detectors
- Replacing light bulbs
- Broken items due to tenants misuse or accidents
- Repressurising the boiler (if filling loop is available)
- Blockages in pipes e.g. kitchen sink due to misuse or excessive hair in the plug hole
- Blockages in filters e.g. hairclips or coins in washing machines or vacuum cleaner blockage
- Damage due to excessive condensation/damp (where property has not been properly heated and ventilated during tenancy)
We are aware that accidents can happen and so if you would like to arrange repairs directly with any of our preferred suppliers and contractors using our negotiated fixed rates, your property manager will be happy to pass on the contact details.
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