Coronavirus information

Update 19/05/20

Please see the below table for our direct dials, it’s important to note who you should call when.

If you are a prospective tenant with an ACTIVE APPLICATION please call your coordinator. Look for your property reference number on your online account to see who this is, if you aren’t sure.

Application Coordinator Reference numbers Direct dial
Lewis Collie 0600L – 1200L 0131 510 8024
Amy Dickson 1501L – 2100L 0131 510 8017
Mhairi Gilmour 1201L – 1500L, 2101L – 2400L 0131 510 8020
Anna Pajak 0001L – 0599L, 01P – 75P 0131 510 8019
Dewald “D” Nel 2401L – 2700L 0131 510 8007

If you are a CURRENT TENANT or LANDLORD, please call your property manager. If you’re a tenant and you aren’t sure who this is, check your application accepted email or your tenancy agreement. If you’re a Landlord, check your monthly rental statement.

Property Manager Reference numbers Direct dial
Natasha Lang 0001L – 0300L 0131 510 8010
Leah Birch 0301L – 0600L, 01P – 75P 0131 510 8014
Andrew Anderson 0601L – 1200L 0131 510 8015
Allan Wells-Jansz 1201L – 1500L 0131 510 8016
Chloe Thomson 1501L – 1800L 0131 510 8006
Emma Winning 1801L – 2100L 0131 510 8008
Angela McIntyre 2101L – 2400L 0131 510 8009
Dewald “D” Nel 2401L – 2700L 0131 510 8007

 

Coronavirus FAQs

Due to SouthSide now working remotely, please see below query types and what to do/who to contact:

  • New Landlord wishing to let out your property – please call Leah on 0131 510 8014. If there is no response as she is on another call please email Leah on lb@southsidemanagement.com and she will come back to you as quickly as possible.
  • Current Landlord wishing to speak to your property manager – please see direct emails/numbers for property managers below. Unless an emergency, we ask that you email in the first instance.
  • Supplier/Contractor regarding essential works – please call the office if an emergency, otherwise email or direct dial the property manager for the works, as per below.
  • Current tenant wishing to speak with property manager regarding rent/maintenance OR previous tenant regarding deposit – please see direct emails/numbers for property managers below. Unless an emergency, we ask that you email in the first instance.
  • Applicant/prospective tenant – please see direct emails/numbers for application coordinator. Unless an emergency, we ask that you email in the first instance. If you do not know who your application coordinator is, please refer to your acknowledgement email sent when you originally applied.
  • Anything else? – please email info@southsidemanagement.com and allow 2 working days for a response

 

Should you need to contact your Property Manager urgently you can do so by calling their direct dial – please only contact your Property Manager. If the call is unanswered as they are on another call we ask that you follow up with an email and your call will be returned that day (during working hours)

Natasha Lang 0131 510 8010
Leah Birch 0131 510 8014
Andrew Anderson 0131 510 8015
Allan Wells-Jansz 0131 510 8016
Chloe Thomson 0131 510 8006
Emma Winning 0131 510 8008
Angela McIntyre 0131 510 8009
Dewald Nel (D) 0131 510 8007

We have had to stop viewings for now. However, all our available properties on our website has photos and videos to get an idea of the property. We are temporarily accepting applications without having gone to a full viewing.

The new application process is explained in this video: https://www.youtube.com/watch?v=TD9-a6TLrzE&feature=youtu.be

Unfortunately, due to the current Government restrictions, it is still not possible to physically view the property. We cannot hold off on signing a tenancy agreement until you view it, this is too risky for the landlord and they may wish to go with an alternative applicant to avoid vacant periods in their property.

You can enter your ‘preferred move in date’ on the application but would prefer if it was as close to the available date as possible, to limit long vacant periods in the properties.

Yes, we are still doing our free no obligation property appraisals. Please fill out the form on our website 'Request a Free no Obligation Property Appraisal'

If your financial situation has been affected by COVID-19 and you are worried about paying your rent, please let your Property Manager know as soon as possible. Your Property Manager will then discuss the difficulties with your landlord to see if we can help. We will also ask you to provide any evidence you have to show your situation.

If you are a tenant affected by Coronavirus and are concerned about paying rent you can claim universal credit from the Department for Work & Pensions which includes support for housing costs, if eligible.  The UK Government has introduced some temporary changes to make this easier.  The following website provides further information on applying for Universal Credit: https://www.gov.uk/universal-credit

 

If a tenant is getting Housing Benefit or Universal Credit and still can’t afford their housing costs, they may be eligible for a Discretionary Housing Payment (DHP).  Further information on DHPs and how to apply is available at:

https://www.mygov.scot/discretionary-housing-payment/

 

Tenants may be able to get support through the Scottish Welfare Fund.  Further information on how to apply is available on:  https://www.mygov.scot/scottish-welfare-fund/crisis-grants/'

We at SPM also encourage you to speak to the following bodies for independent advice on any benefits/sick pay you may be entitled to.

Please contact your Property Manager as soon as possible if you have any maintenance required in your property. If there is an emergency out of business hours, you can phone our on-duty Property Manager on 0131 510 2424.
If there is essential maintenance required, we will try out best to arrange a contractor to come to the property, whilst observing the social distancing measures. This will involve the contractor wearing the suitable protective gear and not being in the same room as the tenants, as much as possible.

The tenancy agreement is a joint tenancy and not one tenant can make a change to the tenancy agreement without the other tenants permission and the landlords. Unfortunately, one person cannot remove themselves from the tenancy without the above. It is recommended that you speak to your flat mates to discuss something that suits you all and then discuss with your Property Manager.

We spoke to our regulatory body for advice on this as there are a few tenants who have left the property and given notice and now in this situation.

They have advised that the tenancy should be extended until such time the items can be removed.  We can negotiate the rent with the landlord on this but the tenancy would remain active so you would need to keep utilities running too.   The landlord will be as reasonable as possible given the current circumstances, ultimately it will be their decision as to what they offer.

In the case that you don’t agree to extend the tenancy, then the clause for abandonment within your tenancy agreement would apply where the landlord would keep the items for 30 days however the tenants would be responsible for any removal/storage costs and if not collected within 30 days the landlord has the right to dispose of the items which the tenants are liable for the costs of.

Our office can be opened for emergency access to properties therefore if there is someone who can attend on your behalf to remove belongings we can give keys if required.  Keys can be collected by someone on your behalf for arranging the removal of your items, our business hours are Monday – Friday 8.30am – 5.30pm at the moment.

The day before you are due to move in, your Property Manager will send you a welcome email with the instructions for getting your keys which will be from our office at 20 Nicolson Street. We have put procedures in place for contactless key collection. Keys can only be made available once the tenancy is full signed and rent/deposit received. If you don't receive the welcome email by the morning of your move in day, then please get in touch with your Property Manager by phone or email, which is detailed in your application accepted email.

If you are in a room let in a shared property, you may have questions if someone in your flat becomes ill or is due to self-isolate. The Government have issued some guidance for shared households, the main points are below:

 

First of all, if you have symptoms or are self-isolating, it is important that you let your housemates and any potential visitors to the property know this.

  • If you are living in a shared household, you should stay at home for 14 days if you are showing symptoms or been exposed to someone who has symptoms.
  • If you have any vulnerable individuals (elderly or those with underlying health conditions) in the property, advise that they move out for that period, or if you can stay away from them as much as possible.
  • If you have your own bathroom, please limit to just using that one if you can.
  • If you share a bathroom, it is important that you clean it after every use. Wipe surfaces you came into contact with, including door handles etc.
  • When sharing a kitchen, avoid using it whilst your housemates are present. You should also take your meals back to your room to eat.
  • It may help to make a rota for using the kitchen or bathroom, to ensure you are not in contact with people.
  • If you have a dishwasher, use it to clean all crockery and cutlery. All dishes should be dried thoroughly after.
  • Frequently clean door handles, bannisters, table tops and surfaces.
  • Do not invite visitors into the property.
  • Personal waste from you room (such as used tissues) and disposable cleaning wipes, can be stored securely within disposable rubbish bags. This should be put aside for at least 72 hours before being put into your usual external waste bin.
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser.
  • Cover your mouth and nose with disposable tissues when you cough or sneeze.

 

More Government guidance on self-isolating in a shared household here:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance#use-of-shared-spaces-if-you-live-with-others

The current law in Scotland requires tenants to give 28 days’ notice to leave their property. As the university semester ends in April/May, many of our students have already given notice to vacate their properties then. It is understandable that students won’t be looking for new properties until September, however, landlords do not want their properties empty over summer, so we look for new tenants to take up new tenancies from as soon as the old ones end, which is around June time for most. We cannot sign a tenancy agreement for a move-in date months in advance.

Useful Links

Tenants:
Landlords:

Coronavirus (Scotland) Bill: https://beta.parliament.scot/bills/coronavirus-scotland-no2-bill

Update 06/04/20

New Landlord Property Appraisals – Please fill out this form to enquire and request an appointment.

Update 27/03/20

Due to SouthSide now working remotely, please see below query types and what to do/who to contact:

  • New Landlord wishing to let out your property – please call Leah on 0131 510 8014. If there is no response as she is on another call please email Leah on lb@southsidemanagement.com and she will come back to you as quickly as possible.
  • Current Landlord wishing to speak to your property manager – please see direct emails/numbers for property managers below. Unless an emergency, we ask that you email in the first instance.
  • Supplier/Contractor regarding essential works – please call the office if an emergency, otherwise email or direct dial the property manager for the works, as per below.
  • Current tenant wishing to speak with property manager regarding rent/maintenance OR previous tenant regarding deposit – please see direct emails/numbers for property managers below. Unless an emergency, we ask that you email in the first instance.
  • Applicant/prospective tenant – please see direct emails/numbers for application coordinator. Unless an emergency, we ask that you email in the first instance. If you do not know who your application coordinator is, please refer to your acknowledgement email sent when you originally applied.
  • Anything else? – please email info@southsidemanagement.com and allow 2 working days for a response
Update 24/03/20

In line with our normal services levels, we will continue to keep you up to date as possible with the ever changing situation with the Coronavirus.

Following the advice from the government and our main regulatory body ARLA where they have instructed the shut down of all non essential offices, social spaces, maximum of 2 people out together etc.  we have had to regrettably close our office and suspend many of our services to help protect all of our clients and team.   This is to ensure the safety of our team and do our bit for society.

With this we are still open for business however have put the below in place so that we can do our utmost to maintain service levels.  If you can help us with the following that would be greatly appreciated to help get us all through this tough time.

We have set up remote working for our business critical key members of our team, including Property Managers and Accounts. As much as we want to try and prevent any delays on our service, please be patient and kind with us as like every other business we have a reduced amount of our team working as we won’t have the same phone support as we would if everyone was in the office. For those of us able to work, we will be doing our very best

 

Contacting us:

  • Our business hours will be 8.30am – 5.30pm Monday – Friday
  • Please email in the first instance as we will only have skeleton cover for the phones, below you will see a list of emails depending on your query
  • For emergencies/urgent calls during office hours please contact your property manager/application coordinator on their direct dial below and if no response within four hours, and in an emergency, call 0131 51 000 51
  • We still have our emergency out of hours service (0131 510 2424) running however please note that this is for emergencies only, e.g. fire, flood, unsecure property etc. anything that is not an emergency will have to wait until the next working day. They won’t be able to take messages and pass on to the relevant person.  We need to make sure this line is kept free for emergencies only.

 

General Enquiries info@southsidemanagement.com
New landlord enquiries info@southsidemanagement.com
Queries on our properties on the market (please note all physical viewings are currently suspended)  

enquiries@southsidemanagement.com

Applying for a property applications@southsidemanagement.com
Current/upcoming tenant enquiries Email your property manager
Rent payments Email your property manager

 


New Landlord Enquiries:

Our office line (0131 51 000 51) will still be answered however please limit this to urgent/emergency calls during office hours only.

  • We are still offering property appraisals and can work with you on this e.g video, telephone etc just get in touch via the email to info@southsidemanagement.com

Properties on the market:

  • Unfortunately at this time we are unable to offer physical viewings of our properties however you are welcome to submit an application by viewing the online advert, most of which have a video link showing the property as it is
  • Should you wish to discuss any aspect of the property you can send an email to enquiries@southsidemanagement.com

New Tenancies:

  • If you are a new tenant moving in with us we have put emergency procedures in place to ensure your move goes as smoothly as possible. You will receive a welcome email and key collection slot a minimum of 24 hours in advance of your tenancy start date.  If you would like to discuss any aspect of your tenancy please contact your Property Manager direct.
Update 23/03/20
Virtual Viewings

Please be advised, in line with government guidelines surrounding COVID-19, all physical viewings have been suspended and instead we can offer virtual viewings of our properties.

You can still book viewings on our website or by calling our office on 0131 510 0051. You will then receive a text by 6pm the night before the viewing asking you how you would like the viewing to take place, e.g. via WhatsApp Skype etc.

If you have a viewing booked already, you should receive a text with information regarding this and the new time/date allocated for your virtual viewing. If you have not received this text, please call us and we will arrange it for you.

Please note, you should allocate up to 45 minutes from the start time of the viewing as virtual tours will be operating one by one.

Property Appraisals

We are still available for property appraisals during this time. We can meet you at the property, applying appropriate social distancing measures, or use keys to access and carry out a video appraisal, so you do not need to be present. We can also offer a video call for appraisal.

To book in, just complete the “Request a Free Property Appraisal” form at the bottom of our website, or call the office on 0131 510 0051.

Update 19/03/20

SouthSide remain open currently. We understand how extremely important housing is for everyone and are doing our utmost to keep our services running as normal.

To help protect you as a client, our tenants and our team we have split our office which was one whole office split over two floors into six separate offices and working as ‘PODs’ all with separate access points, therefore should one person be unfortunate to contract the virus it would then not affect our whole team.

Although we are restricting access in the office to necessary visits only, we are still available to help over email and the phone.

For tenants:

If you are having financial difficulties due to COVID-19, please let your Property Manager know as soon as possible.

In the meantime, we would advise that you seek independent advice on any benefits/sick pay that you may be entitled to. You can get free advice from:

With the recent outbreak of the coronavirus, SouthSide are trying to do our best to help protect our tenants, team, landlords, and contractors.

We are keeping a close eye on government guidelines regarding the coronavirus. Here are some things that we can do to help minimise contact with people and stay protected. We ask that you only come into the office if it is necessary at this time.  Contractors have also been asked to limit their visits to the office once per day. This is a precautionary measure that must be taken to help prevent the spread of the virus.

As part of our job involves visiting properties for viewings, routine property visits or HMO visits, we would ask that if you are in self-isolation, please let your Property Manager know, so we do not visit your property. This includes contractors, who will not be able to attend the property for maintenance. In addition to this, please also let us know if you have visited one of the Category 1 or Category 2 areas in the last 14 days, as we will not be able to attend the property in that case. Guidance from the government on those areas are here:

https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas/covid-19-specified-countries-and-areas-with-implications-for-returning-travellers-or-visitors-arriving-in-the-uk#china

We are awaiting information from our regulating body, ARLA Propertymark, who have contacted the government for guidance if an issue arose where a tenant is in a period of self-isolation and something goes wrong in the property that requires necessary maintenance. We will be sure to update you if anything helpful comes from this.

What SouthSide are doing:

  • Alcohol hand sanitiser bottles into every vehicle.
  • Policy of making sure members of the public sanitise hands before entering a property for a viewing.
  • Installing hand sanitiser pumps on the wall at the front of our office for use by members of the public and throughout the office for the team.
  • Cleaning all desk/phone/computer surfaces daily.
  • No shaking hands.
  • Avoiding close contact with people.
  • Self-isolation of team members if returning from a high risk country, or having symptoms of the coronavirus.

 

Some basic tips to help minimise the spread of germs:

  • Wash your hands with antibacterial soap for at least 20 seconds, regularly.
  • Use alcohol hand gel in addition.
  • Use a tissue for catching coughs or sneezes, then bin it immediately.
  • Avoid touching your face.
  • Avoid going near people who seem ill.