Due to SouthSide now working remotely, please see below query types and what to do/who to contact:
In line with our normal services levels, we will continue to keep you up to date as possible with the ever changing situation with the Coronavirus.
Following the advice from the government and our main regulatory body ARLA where they have instructed the shut down of all non essential offices, social spaces, maximum of 2 people out together etc. we have had to regrettably close our office and suspend many of our services to help protect all of our clients and team. This is to ensure the safety of our team and do our bit for society.
With this we are still open for business however have put the below in place so that we can do our utmost to maintain service levels. If you can help us with the following that would be greatly appreciated to help get us all through this tough time.
We have set up remote working for our business critical key members of our team, including Property Managers and Accounts. As much as we want to try and prevent any delays on our service, please be patient and kind with us as like every other business we have a reduced amount of our team working as we won’t have the same phone support as we would if everyone was in the office. For those of us able to work, we will be doing our very best
|New landlord email@example.com|
|Queries on our properties on the market (please note all physical viewings are currently suspended)|
|Applying for a firstname.lastname@example.org|
|Current/upcoming tenant enquiries||Email your property manager|
|Rent payments||Email your property manager|
Should you need to contact your Property Manager urgently you can do so by calling their direct dial – please only contact your Property Manager. If the call is unanswered as they are on another call we ask that you follow up with an email and your call will be returned that day (during working hours)
|Natasha Lang||0131 510 8010|
|Leah Birch||0131 510 8014|
|Andrew Anderson||0131 510 8015|
|Allan Wells-Jansz||0131 510 8016|
|Chloe Thomson||0131 510 8006|
|Emma Winning||0131 510 8008|
|Angela McIntyre||0131 510 8009|
|Dewald Nel (D)||0131 510 8007|
Should you need to contact your application coordinator urgently you can do so by calling their direct dial – please do not call the office direct. If the call is unanswered as they are on another call we ask that you follow up with an email and your call will be returned that day (during working hours)
|Lewis Collie||0131 510 8024|
|Amy Dickson||0131 510 8017|
|Mhairi Gilmour||0131 510 8020|
|Samantha Roe||0131 510 8019|
New Landlord Enquiries:
Our office line (0131 51 000 51) will still be answered however please limit this to urgent/emergency calls during office hours only.
Properties on the market:
Please be advised, in line with government guidelines surrounding COVID-19, all physical viewings have been suspended and instead we can offer virtual viewings of our properties.
You can still book viewings on our website or by calling our office on 0131 510 0051. You will then receive a text by 6pm the night before the viewing asking you how you would like the viewing to take place, e.g. via WhatsApp Skype etc.
If you have a viewing booked already, you should receive a text with information regarding this and the new time/date allocated for your virtual viewing. If you have not received this text, please call us and we will arrange it for you.
Please note, you should allocate up to 45 minutes from the start time of the viewing as virtual tours will be operating one by one.
We are still available for property appraisals during this time. We can meet you at the property, applying appropriate social distancing measures, or use keys to access and carry out a video appraisal, so you do not need to be present. We can also offer a video call for appraisal.
To book in, just complete the “Request a Free Property Appraisal” form at the bottom of our website, or call the office on 0131 510 0051.
SouthSide remain open currently. We understand how extremely important housing is for everyone and are doing our utmost to keep our services running as normal.
To help protect you as a client, our tenants and our team we have split our office which was one whole office split over two floors into six separate offices and working as ‘PODs’ all with separate access points, therefore should one person be unfortunate to contract the virus it would then not affect our whole team.
Although we are restricting access in the office to necessary visits only, we are still available to help over email and the phone.
If you are having financial difficulties due to COVID-19, please let your Property Manager know as soon as possible.
In the meantime, we would advise that you seek independent advice on any benefits/sick pay that you may be entitled to. You can get free advice from:
With the recent outbreak of the coronavirus, SouthSide are trying to do our best to help protect our tenants, team, landlords, and contractors.
We are keeping a close eye on government guidelines regarding the coronavirus. Here are some things that we can do to help minimise contact with people and stay protected. We ask that you only come into the office if it is necessary at this time. Contractors have also been asked to limit their visits to the office once per day. This is a precautionary measure that must be taken to help prevent the spread of the virus.
As part of our job involves visiting properties for viewings, routine property visits or HMO visits, we would ask that if you are in self-isolation, please let your Property Manager know, so we do not visit your property. This includes contractors, who will not be able to attend the property for maintenance. In addition to this, please also let us know if you have visited one of the Category 1 or Category 2 areas in the last 14 days, as we will not be able to attend the property in that case. Guidance from the government on those areas are here:
We are awaiting information from our regulating body, ARLA Propertymark, who have contacted the government for guidance if an issue arose where a tenant is in a period of self-isolation and something goes wrong in the property that requires necessary maintenance. We will be sure to update you if anything helpful comes from this.
What SouthSide are doing:
Some basic tips to help minimise the spread of germs: