Collecting keys

Collecting Property keys

Keys can be collected from our office on the day your tenancy starts between:

  • 2pm and 5.30pm – Monday to Friday
  • 10am – 1pm – Saturday (our office is closed on Sunday).
  • Please note that before collecting keys, all payments (deposit & initial rental payment) must have been received from all tenants.
  • If you plan to collect keys after your tenancy start date, please inform your property manager in advance. We find this is often the case with student tenancies where term start dates can vary.

    The code on your key fob (ending with the letter L or P) is your property reference and should be used in all correspondence with your property manager and the SouthSide team, this reference is also indicated on your tenancy agreement.