Tenant responsibilities

Tenant responsibilities

Whilst living in a rented property it is the responsibility of the tenants to adhere to any agreements set out in their lease agreement and carry out some basic jobs and maintenance, examples of which are listed below:

  • Smoking and the use of candles are not permitted in any SouthSide property
  • Ensuring that the property is properly heated and ventilated to prevent damp and condensation
  • Cleaning the property regularly to prevent mold, odour and rodents (this also includes the common stair area in shared flats – where applicable).
  • Rubbish and recycling should be disposed of in the appropriate manner and at the appropriate time (details of bin collections for your area are listed on the City of Edinburgh Council website. Rubbish must not be placed anywhere in the common stair.
  • Replacing light bulbs (if light fittings are too high to reach and there is not a suitable ladder in the property this can be requested from your property manager)
  • Changing batteries in smoke alarms, carbon monoxide detectors and heat detectors.
  • Topping up pressure on boiler if filling loop is available
  • Bleeding radiators (when system is off) if air becomes trapped
  • Clearing blockages in pipes e.g. kitchen sink due to misuse or excessive hair in bath plug
  • Clearing filters in washing machine/dryer
  • Leaking roof (contain leak by catching water in a bucket and contacting your property manager)
  • Preventing pipes from freezing by keeping heating on low during the winter (even whilst on holiday)
  • Water leak or burst pipe (by turning off water at main stop tap –your property manager can advise on this
  • Reporting issues that occur in the property
  • Replacing broken or damaged items that belong to the property (if the damage is due to the tenants misuse)
  • Being respectful to neighbours by keeping noise to a reasonable level
  • Ensuring that your property is secure at all times by locking doors, especially main street doors and windows are closed if nobody is home (particularly if the property is on the ground or first floor).
  • If you are locked out of your property, you can borrow keys from our office (a £20.00 deposit is required and refunded if keys are returned within 24 hours). If this occurs out of hours you can either call a locksmith yourself or call our emergency number and one of our on-call team can meet you at the office (subject to keys being available). The cost for this service is £40.00 +VAT plus £20.00 refundable deposit. Locksmiths usually charge between £60 – £120.
  • At the end of the tenancy the property should be left clean and tidy to a professional standard (including ovens and microwaves) and all items of furniture should be returned to their original position – you property manager can provide details of cleaners and carpet cleaners if you wish to use a contractor.