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Here at Southside Property Management we are dedicated to providing a first class customer service.  If you have any feedback regarding a property, our service or regarding the team please complete the form below.

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SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint.  If they do please let us know as soon as you can so we can make things right again.

Step 1

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing by email the first instance who will investigate and get back to you within 5 – 7 days:

Natasha Bonello nb@southsidemanagement.com
Leah Birch lb@southsidemanagement.com
Mark Phillips mp@southsidemanagement.com
Claire Chambers cc@southsidemanagement.com
Allan Wells aw@southsidemanagement.com
Lauren Caldwell lc@southsidemanagement.com
Emma Winning ew@southsidemanagement.com

Step 2

If our response does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons for considering that we have failed to resolve the complaint. The complaint will then be reconsidered and a final response provided within 21 days of receipt and reviewed prior to issue by John Davidson and will be our final stance.

Tenants or Neighbour Complaints Landlords/ 3rd Party Complaints
Natasha Bonello
20 Nicolson Street
Edinburgh
EH8 9DH
nb@southsidemanagement.com
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Step 3

If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below, once the internal complaints procedure has been exhausted.
Please note that each body below have their set timescales that can range from 1 – 3 months to review evidence.

Tenants Landlords/3rd Parties
Housing and Property Chamber First-tier Tribunal for Scotland

4th Floor, 1 Atlantic Quay

45 Robertson Street

Glasgow

G2 8JB

Web: http://www.prhpscotland.gov.uk

Tel: 0141 302 5900

Fax: 0141 302 5901

The Property Ombudsman                         

Milford House

43-55 Milford Street

Wiltshire

SP1 2BP

Web: http://www.tpos.co.uk

Tel: 01722 333306

Fax: 01722 332296